Privacy Policy

This Privacy Policy explains how Trilonum (“we”, “us”, “our”) collects, uses, stores and protects information when you visit our website or contact us. We are committed to protecting your privacy in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) where they apply.

1. Information We Collect

We may collect the following categories of information: (a) contact details you provide when submitting an inquiry or placing an order, such as your name, company name, email address, phone number, shipping and billing address; (b) technical data collected automatically when you visit our website, such as IP address, browser type, operating system, pages viewed and referring URLs; (c) information you provide in correspondence, including drawings, specifications and other materials you send us.

2. How We Use Your Information

We use your information to respond to inquiries, prepare quotations, process and fulfil orders, provide customer support, communicate about our products and services, and improve our website and offerings. Where you have opted in, we may send you marketing communications; you may opt out at any time.

3. Legal Basis for Processing

We process personal data on the following grounds: performance of a contract (e.g. processing your order), our legitimate business interests (e.g. responding to inquiries and improving our service), your consent (e.g. where you subscribe to our communications), and compliance with legal obligations.

4. Cookies and Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and to analyse site traffic. These may include session cookies and third-party analytics cookies. You can control or disable cookies through your browser settings; however, some features of the site may not function properly without them.

5. Sharing and Third Parties

We do not sell your personal data. We may share information with third-party service providers who support our operations (such as payment processors, logistics and courier providers, and web hosting or analytics services), strictly to the extent necessary and under appropriate confidentiality. We may also disclose information where required by law or to protect our legal rights.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to comply with legal and accounting obligations, and to resolve disputes. After that period, your data is securely deleted or anonymised.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, restrict or object to the processing of your personal data, and the right to data portability. You may also withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with your local data protection authority.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Your continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at [email protected] or by mail to 1st Floor, Building 1, No. 58 Dijie Road, Shanghai, China.

Data Processing

This section explains how we handle personal data submitted through our inquiry (“Request a Quote”) and other contact forms on this website.

What We Collect Through Our Inquiry Form

When you submit an inquiry, we collect the information you provide in the form, which typically includes your name, email address, company or organization name, country, phone number, and any message, product specifications, drawings or BOM (bill of materials) files you choose to upload. We also collect limited technical data automatically, such as your IP address and browser type, as described above.

How We Use It

We use this information to respond to your inquiry, prepare and send quotations, provide product information and samples, communicate about your project or order, and offer related customer support. We do not use your inquiry data for automated decision-making. Where you have opted in, we may send occasional product updates; you can opt out at any time.

How Long We Keep It

We retain inquiry data only for as long as necessary to handle your request and any resulting business relationship, after which it is deleted or anonymised, unless we are required to keep it longer to comply with legal, accounting or tax obligations.

Third Parties

We do not sell your personal data. To operate our website and respond to you, we rely on service providers who process data on our behalf under appropriate confidentiality — for example, our website hosting provider, our form and email delivery service, and analytics services such as Google Analytics, which help us understand how the site is used. Where an order is placed, we may also share data with logistics and payment partners as needed. We may disclose information where required by law or to protect our legal rights.

Your Rights

Depending on your jurisdiction, you may request access to, correction of, or deletion of the personal data we hold about you, and you may object to or restrict certain processing. To exercise these rights, please use our Contact page or email us at [email protected]. You also have the right to complain to your local data protection authority.

Cookies

Our website uses cookies and similar technologies, including analytics cookies such as those set by Google Analytics, to operate the site and understand how it is used. You can manage or block cookies through your browser settings; however, disabling cookies may affect some site features.