Terms & Conditions

1. Definitions

In these Terms and Conditions, “Trilonum”, “we”, “us” or “our” refers to Trilonum (1st Floor, Building 1, No. 58 Dijie Road, Shanghai, China). “Buyer” refers to the customer placing an order. “Goods” means the products sold by Trilonum. “Order” means a request by the Buyer to purchase Goods, subject to our written acceptance. “Proforma Invoice” (PI) means our formal written quotation and order confirmation.

2. Orders and Order Confirmation

All orders are confirmed only by a Proforma Invoice (PI) issued by our sales team. No order is binding until the PI is accepted in writing and the required initial payment is received. Any change or addition to an order must be agreed in writing by both parties. We reserve the right to reject any order that does not conform to these Terms.

3. Prices and Quotations

All prices are quoted in US Dollars (or as stated) and are exclusive of VAT, customs duties and freight unless otherwise stated. Quotations are valid for 30 days from the date of issue unless a different period is stated. Prices are based on the specifications, quantities and finish stated in the quotation; changes to any of these may result in a revised quotation.

4. Payment Terms

Standard payment terms are 30% deposit by T/T (Telegraphic Transfer) upon order confirmation, with the remaining 70% balance paid prior to shipment or against a copy of the shipping documents, as agreed. For large orders, payment by Letter of Credit (L/C) at sight may be accepted subject to mutual agreement. All payments must be received in full before goods are released for shipment. We accept T/T (bank wire) and L/C as standard methods; other methods may be agreed on a case-by-case basis.

5. Minimum Order Quantity (MOQ)

MOQ varies by product category and finish. Standard stainless steel items are available from 100 pcs per order. Custom items, machined parts and new-tooling profiles are subject to an MOQ confirmed after review of the drawing, material, finish, quantity, production method and packaging requirements. Samples are available on request and may be subject to a nominal sample fee, refundable against a confirmed order.

6. Lead Time, Delivery and Packaging

Standard items are typically produced within 15–20 working days from receipt of deposit. Custom items generally require 25–40 working days, depending on quantity, finish and tooling. Delivery is under EXW or FOB terms as agreed in the PI. Freight, insurance and customs duties are for the Buyer’s account unless otherwise stated. Goods are packed in export-standard packaging suitable for the product; special packaging may be arranged at the Buyer’s request and cost.

7. Quality and Warranty

Goods are warranted at the time of shipment to be free from defects in material and workmanship, and only when used for the purpose intended and under normal conditions. The warranty period is 12 months from the date of shipment. This warranty does not cover damage caused by misuse, improper installation, unauthorized modification, normal wear or force majeure.

8. Returns, Claims and Restocking

Returned goods will not be accepted without prior written notification and approval by Trilonum. Any claim for quality must be raised within 7 days of receipt, together with photographic evidence. All returns must be returned prepaid and in a re-saleable condition before a credit or replacement can be issued. We reserve the right to charge a restocking fee of up to 10% of the order value on approved returns, and the Buyer is responsible for return freight. In the event of a confirmed manufacturing defect, we will, at our option, replace the defective goods or issue a credit for the value of the defective items.

9. Limitation of Liability

To the maximum extent permitted by law, Trilonum shall not be liable for any indirect, incidental, consequential or special damages, including but not limited to loss of profit, loss of use or loss of production, arising out of or in connection with the supply or use of the Goods. Our total liability for any claim shall in no event exceed the value of the order to which the claim relates.

10. Intellectual Property

All drawings, specifications, product images, brochures and other materials provided by Trilonum remain our intellectual property and may not be reproduced or used for any purpose other than evaluating and purchasing the Goods without our prior written consent.

11. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to natural disasters, epidemics, government action, war, terrorism, fire, flood, or disruption of transportation or supply.

12. Governing Law and Disputes

These Terms and Conditions shall be governed by and construed in accordance with the laws of the People’s Republic of China. Any dispute arising out of or in connection with these Terms shall first be settled through friendly negotiation; if negotiation fails, the dispute shall be submitted to the competent court at the place where Trilonum is located.

13. Contact

Questions regarding these Terms and Conditions may be directed to us at [email protected] or by mail to 1st Floor, Building 1, No. 58 Dijie Road, Shanghai, China.