FAQ

Frequently Asked Questions

What is your minimum order quantity (MOQ)?

Standard stainless steel items are available from 100 pcs per order. Custom items, machined parts and new-tooling profiles are subject to an MOQ confirmed after review of the drawing, material, finish, quantity, production method and packaging requirements.

What are your payment terms?

Standard terms are 30% deposit by T/T upon order confirmation, with the remaining 70% balance paid prior to shipment. For large orders, payment by L/C at sight may be accepted subject to mutual agreement.

What is your lead time?

Standard items are typically produced within 15–20 working days from receipt of deposit. Custom items generally require 25–40 working days, depending on quantity, finish and tooling.

Do you provide samples?

Yes. Samples are available on request and may be subject to a nominal sample fee, which is refundable against a confirmed order.

Can you make custom products (OEM/ODM)?

Yes. Submit your drawings or BOM, and we will provide a quotation, MOQ and lead time for your custom requirements, including new tooling where needed.

What finishes are available?

We offer polished (mirror), satin (brushed) and powder-coated finishes in 304 and 316 stainless steel, subject to product and specification.

What is your warranty?

Goods are warranted at the time of shipment to be free from defects in material and workmanship for 12 months from shipment, when used for the purpose intended.

What are your shipping terms?

Delivery is under EXW or FOB terms as agreed in the proforma invoice. Freight, insurance and customs duties are for the buyer’s account unless otherwise stated.

Other questions? Contact us at [email protected].